Legal

Privacy Policy

Last updated:

1. About This Policy

This Privacy Policy describes how Vivtorextrxep ("we", "us", or "our"), located at 3947 50a Ave #200, Red Deer, AB T4N 6V7, Canada, collects, uses, and protects personal information obtained through our website at vivtorextrxep.world (the "Site").

We are committed to compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union's General Data Protection Regulation (GDPR). By using this Site you accept the practices described in this Policy.

2. Data Controller

Business Name: Vivtorextrxep
Address: 3947 50a Ave #200, Red Deer, AB T4N 6V7, Canada
Phone: +1 (403) 986-1700
Email: correspondence@vivtorextrxep.world

3. Personal Data We Collect

We may collect the following categories of personal data:

  • Contact information: name, email address, telephone number.
  • Order information: delivery address, order details, and messages you include with your order.
  • Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time of visit (collected via cookies and server logs).
  • Communication data: records of correspondence between you and us.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, we process personal data on the following legal bases:

  • Contract performance: to process orders and fulfil our obligations to you.
  • Legitimate interests: to improve our Site, detect fraud, and provide customer support.
  • Consent: for analytics and marketing cookies where you have provided consent via our cookie banner.
  • Legal obligation: to comply with applicable laws and regulations.

5. How We Use Your Data

  • To process and fulfil orders you place through the Site.
  • To communicate with you about your orders or enquiries.
  • To improve the Site's functionality and user experience.
  • To send promotional communications where you have opted in (you may unsubscribe at any time).
  • To comply with our legal and regulatory obligations.
  • To detect and prevent fraud or other illegal activity.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy or as required by law. Specifically:

  • Order and transaction data: retained for 7 years to meet tax and accounting obligations.
  • Customer service correspondence: retained for 2 years after the matter is closed.
  • Website analytics data: retained for up to 26 months.
  • Marketing preferences: retained until you withdraw consent.

7. Sharing of Personal Data

We do not sell your personal data. We may share it with:

  • Shipping and fulfilment providers for order delivery.
  • Payment processors to handle transactions securely.
  • Analytics providers (e.g., Google Analytics) under data processing agreements.
  • Law enforcement or regulatory authorities when required by applicable law.

Any third-party service provider is contractually obligated to process your data only as instructed by us and in accordance with applicable privacy laws.

8. International Data Transfers

Some service providers may be located outside Canada or the EEA. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authority.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your data subject to legal retention requirements.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection / Restriction: object to or request restriction of certain processing activities.
  • Withdraw Consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at correspondence@vivtorextrxep.world. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, if in the EU, your local supervisory authority.

10. Cookies

We use cookies and similar tracking technologies on our Site. For detailed information, please read our Cookie Policy. You can manage your preferences at any time via our cookie settings panel.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. The Site uses HTTPS encryption for all data transmitted between your browser and our servers.

12. Children's Privacy

Our Site and products are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If we become aware that a minor has provided personal data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the Site after any changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
Email: correspondence@vivtorextrxep.world
Post: Vivtorextrxep, 3947 50a Ave #200, Red Deer, AB T4N 6V7, Canada
Phone: +1 (403) 986-1700